FAQ – FADAVI & CO.

FAQ

What are your jewelry pieces made from?  Do you use real gold?
Yes, we use real 14kt gold for plating all of our pieces. All our jewelry pieces are made with a base metal of brass/zinc and triple plated with real 14 kt gold or ruthenium.

Do your jewelry pieces fade?
No.  The thickness of the plating is about 10 mils with an additional sealing coat to ensure long lasting quality.

Do you offer a warranty?
Yes, all of our jewelry pieces come with a lifetime warranty.  For more information, visit the warranty page here.

Are your jewelry pieces hollow?
No, all of our pieces are completely solid throughout.

What's the best way to care for and clean my jewelry piece?
The best way to care for your jewelry is to clean it with a soft microfiber cloth.  In addition, swimming or taking a shower with your jewelry are never recommended as these can result in damage to the metals.

What is your return policy?
We have a 14 day return policy for a full refund or exchange if the items have not been worn. 

I need to return an item, what do I do?
If you're not satisfied with you order and would like to return your item, please email us at help@fadaviandco.com for a return authorization.

Where are your jewelry pieces made?
All of our jewelry pieces are made in the United States. Manufacturing is done in Massachusetts, Colorado, and California.

Do you ship internationally?
Yes, we ship worldwide.

How long does shipping take?
US orders take about 3-5 business days and International orders take about 5-10 business days (depending on customs).

Do you do custom orders?
Yes, we do custom orders with a minimum quantity of 25 pieces. If interested, please email custom@fadaviandco.com.

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